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FAQ
Joining & Getting Started with MT Connect
How can I sign up as a buyer or seller?
MT Connect is currently available by invitation only.
Can I join as both a buyer and a seller?
Yes. You can participate as both, but each role requires its own contract, terms, and agreement with MT Connect. Once set up, you may switch between your buyer and seller accounts.
How many accounts can I have?
You can have as many user accounts as needed per role or account type. While there’s no set limit, each request is subject to approval. Please note that simultaneous access and editing within the same account may lead to inaccurate data in MT Connect. Make sure all users managing your account are aware of this risk.
I don’t see a “Forgot Password” option. How can I reset my password if I forget it?
At the moment, password resets are handled manually. Please send an email to [email protected] with the subject line “Account”, and our team will assist you.
Terms & Pricing
Supplier: Can I set terms and pricing per listing or apply them globally?
Yes, you can set individual or global terms and pricing. Keep in mind that the global terms and pricing will be displayed across all your listings.
In terms of pricing, you can set:
- Individual price
- Market price (country)
- Global (across sources)
For more details about this, refer to the terms and pricing configuration topic.
If I set a market price, will it apply to future listings that I haven’t added to MT Connect yet?
Yes. Whether you are using the individual or bulk upload process, any future listings you add to the portal will inherit the set market price (country-based).
Search Profiles Management & Delivery
Buyer — Can I cancel a search profile anytime?
Yes, you can. However, each search profile has a minimum active duration of 3 months. This means your profile will remain active during that period, whether or not you have added sources. The subscription fee per search profile will still apply throughout the 3 months.
Buyer — What delivery format options are available?
There are two delivery options available, which you can agree on before onboarding:
- JSON feed (a universal feed converted by MT Connect)
- FTP delivery (articles sent in ZIP format)
You may request to switch between these options at any time. To do so, please email us at [email protected]